1. Introduction

Welcome to K-Glow. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Personal Information (name, email, phone, address)
• Payment Details (processed securely through third-party gateways)
• Browsing behavior and usage data (cookies, analytics)
• Account information (profile data, preferences)
• Communication records (customer support interactions)

3. How We Use Your Information

We use your data to:

• Process and fulfill your orders
• Improve our website and services
• Send marketing emails (only if you opt-in)
• Provide customer support
• Prevent fraud and ensure security
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal data. We may share your information with trusted third parties such as:

• Payment processors (SSLCommerz, bKash, Nagad)
• Shipping carriers (for order delivery)
• Analytics providers (Google Analytics)
• Marketing platforms (with your consent)

We only share information as necessary to operate our business and provide you with our services.

5. Cookies & Tracking Technologies

We use cookies to enhance your experience, analyze site traffic, and personalize content. Types of cookies we use:

• Essential cookies (required for website functionality)
• Analytics cookies (to understand user behavior)
• Preference cookies (to remember your settings)
• Marketing cookies (to show relevant advertisements)

You can disable cookies through your browser settings, but this may affect website functionality.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access or disclosure:

• SSL encryption for data transmission
• Secure payment processing
• Regular security audits
• Limited access to personal data
• Employee training on data protection

However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@k-glow.com

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Account data is typically retained for 3 years after account closure, unless required by law.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@k-glow.com
• Phone: +880 123 456 789
• Address: Dhaka, Bangladesh